Ongoing assessment and planning with consumers
Consumer outcome: I am a partner in ongoing assessment and planning that helps me get the care and services I need for my health and well-being.
Services and supports for daily living Consumer outcome: I get the services and supports for daily living that are important for my health and well being and that enable me to do the things I want to do.
Feedback and complaints
Consumer outcome: I feel safe and am encouraged and supported to give feedback and make complaints. I am engaged in processes to address my feedback and complaints, and appropriate action is taken.
Consumer outcome: I am confident the organisation is well run. I can partner in improving the delivery of care and services.
Note: Consumer outcomes describe the result of a service or support such as an improvement in an individual’s well being.